Shipping policy
Order Processing
Once your order has been placed, it will be processed and prepared for shipment.
Processing times may vary depending on the item and order volume. Once your order has been dispatched, you will receive a shipping confirmation where available.
Delivery Times
Estimated delivery times are provided during the ordering process or on the relevant product page where available.
Please note that delivery times are estimates and not guarantees. Delays can occasionally occur due to circumstances outside our reasonable control, including carrier delays, high order volumes, customs processing and adverse weather.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Where a free-shipping promotion is available, the qualifying conditions will be displayed on our website or at checkout.
Tracking Your Order
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
Multiple Packages
In some cases, items within the same order may be dispatched separately. This means you may receive your order in more than one package and at different times.
You will not be charged additional shipping fees solely because we dispatch an order in multiple packages.
Incorrect Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your delivery address, please contact us at vestrynsupport@gmail.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
Lost, Damaged or Missing Orders
If your order arrives damaged, appears to be missing items, or has not arrived within the expected timeframe, please contact us at vestrynsupport@gmail.com with your order number.
We will investigate the issue and provide an appropriate solution in accordance with your consumer rights.
International Orders
International orders may be subject to customs procedures, import duties or taxes depending on the destination country.
Where charges are not collected during checkout, customers may be responsible for applicable import duties or taxes imposed by their local authorities. Any such charges will be made clear where required by applicable law.
Contact Us
If you have any questions regarding your order or delivery, please contact:
Vestryn
Email: vestrynsupport@gmail.com